Refunds & returns

Before your order is dispatched

If you need to cancel before we dispatch, contact us with your order number. Where payment has already been received, we refund the full amount to the account it was sent from.

Damaged or incorrect items

If an item arrives damaged, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the packaging and item. We will arrange a replacement or a refund of the affected items.

Returns of opened or unsealed items

For integrity reasons we cannot accept returns of items whose seal has been broken, unless the item was damaged or incorrectly supplied.

Unmatched or duplicate transfers

If a bank transfer cannot be matched to an order, or a payment is sent twice, contact us and we will trace it and either allocate it to your order or return it to the sending account.

How refunds are made

Refunds are made by bank transfer to the account the original payment came from. Postage is refunded where an entire order is cancelled before dispatch.